Frequently Asked Questions
1. Where can I get HelloCash Wegagen?
HelloCash is provided at any Wegagen agent and Bank Branch. Please visit our agents and Bank branches or call at *8919# where our help desk officers would direct you to your nearest agents.
2. What do I need to use HelloCash?
In order to register and start using HelloCash you need a valid ID and a mobile phone.
3. Do I need to have a bank account to use HelloCash?
No, you need not to have a bank account. A separate HelloCash account would be created for you when you register at our HelloCash agent or Bank Branch.
4. Why do I need a PIN?
The PIN is used to protect the security of your account. Keep your PIN secret and never share it to anyone.
5. What should I do if I lose my phone or SIM?
Do not worry; your account is protected by the PIN. But in case of such circumstances, please call at 8919 and press “0” immediately and ask our customer support for help.
6. To whom can I send money?
You can send money to anyone who resides in Ethiopia and have access to mobile telephone service. The receiver can collect the money at any Wegagen HelloCash agent or Branch.